Who we are
homeheatloss.co.uk (the “Site”) is under the ownership and management of Home Heat Loss. Home Heat Loss is responsible for data control. Contact at: info@homeheatloss.co.uk
Effective date: 01/01/2026
Purpose
The purpose of this Privacy Policy (the “Privacy Policy”) is to provide users with information regarding:
a. The personal data collected.
b. Use of the data collected.
c. Who is authorised to access the data collected.
d. The Site user’s rights.
e. The Site´s cookie policy.
This Privacy Policy applies in addition to the Site’s terms and conditions.
GDPR
Users in the European Union must know we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
Following Article 37 of the GDPR, we do not meet the criteria for appointing a Data Protection Officer since we do not fall within the categories of controllers and processors.
Consent
By using our Site, you consent to:
a. The conditions established in this Privacy Policy.
If you provided consent for us to process your personal data, you may revoke that consent at any time. Such revocation does not have a retroactive effect and will not affect the lawfulness of processing carried out before the withdrawal of consent.
You can withdraw your consent by: Please contact us if you wish to withdraw your consent for the use and processing of personal data.
Legal Basis for Processing
Following Article 6 of the GDPR, we exclusively process personal data of EU users when we have a lawful basis.
The legal grounds on which we base our collection and processing of personal data from EU users are as follows:
a. The processing of user personal data is necessary so that we can address, at the request of a user, potential issues before or during a contract. If a user does not provide the personal data necessary for us to perform a contract the consequences will be the following: We may not be able to provide you with a service if you are unable to provide basic necessary information..
b. Users consent to the processing of their data for one or more specific purposes.
Who Receives Your Data
Employees
We may disclose user data to any member of our organisation who needs it for their work.
Additional Disclosures
Your data will not be sold or shared, except in the following cases: a. If it is required by law. b. If any legal proceeding requires it. c. To prove or protect our legal rights. d. To buyers or potential buyers of this company if we want to sell the company. We are not responsible for and cannot control their privacy policies and practices if you follow hyperlinks from our Site to another Site.
Data Retention Policy
User data will be stored until the intended use of the data has been completed. If your data is kept for a longer period, you will be notified.
Data Protection Policy
The website is protected with secure SSL certificates to ensure that any data transmitted is encrypted and private. The website is hosted on a secure server that is PCI-DSS compliant. Any information retrieved from the website is stored on access protected computers with encrypted storage and within firewall protected networks. While we take all reasonable precautions to ensure that user data is safe and secure, there is always a risk of damage. The Internet as a whole may be insecure at times and therefore we cannot guarantee the security of user data beyond what is reasonably practical.
User Rights
Your rights under the GDPR are:
a. Right to be informed.
b. Right of access.
c. Right to rectification.
d. Right to erasure.
e. Right to restrict processing.
f. Right to data portability.
g. Right to object.
Children
We are committed to protecting children’s privacy and we do not knowingly collect or use personal data from children under 16 years of age. In case we did it, we will delete it as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
Data Access, Modification, Deletion, and Challenge
If you would like to learn about our data collection and usage practices, or to exercise your rights under the GDPR, please contact our privacy officer at: info@homeheatloss.co.u
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We collect user data through the following types of cookies:
a. Analytical cookies
Analytical cookies allow us to gather anonymous data about your website usage, ensuring your privacy while improving our services.
b. Functional cookies
Functional cookies are used to save your selections on our Site for the next visits.
c. Third-Party Cookies
Third-party cookies are created by a website other than ours. Subject to their respective privacy policies, we may use third-party cookies for the following purposes:
i. Google Analytics.
Modifications
This Privacy Policy will be updated occasionally to comply with the law and to reflect any changes to our data collection process and we will update the “Effective Date” at the top of this Privacy Policy. We recommend periodically reviewing our Privacy Policy to ensure you are notified of any updates. If necessary, we may notify users by email about changes to this Privacy Policy.
Complaints
For complaints about how we process your personal data, please contact us through the methods listed in the Contact Information section so that we can resolve the issue when possible. If you believe that we have not addressed your concern satisfactorily, you have the right to file a complaint directly to a supervisory authority by contacting The Information Commissioner’s Office in the United Kingdom.
Contact Information
For any questions, concerns or complaints, contact our privacy officer at:
info@homeheatloss.co.uk